TREATING CUSTOMERS FAIRLY
Green
Gem Financial Limited
PRINCIPLES
Treating
Customers Fairly (TCF) is integral to our business
practices.
It is a
core element in the way we behave and transact business,
our commercial dealings always take full account of the
principle of Treating Customers
Fairly.
We aim to
provide full information to our clients covering the
benefits, risks and costs of any recommended product or
service provided.
Our
intention is to inform in a clear, fair and not
misleading way so that our clients can understand what
they can reasonably expect from service and from any
policy or plan
recommended.
We aim to
honour all commitments we make to our clients, if any
dissatisfaction should occur we will investigate the
underlying cause and take appropriate action whenever
necessary.
Our
reputation is important to us, therefore, client
satisfaction is vital and Treating Customers Fairly is
implicit in all our
dealings.
Green
Gem Financial Limited
Authorised
& Regulated by the Financial Conduct
Authority
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